An office network printer showing “Offline” when it is powered on and connected to the Wi-Fi or Ethernet switch is one of the most frustrating interruptions in any small business. In 90% of cases, the printer hardware is fine – Windows simply disabled communication due to an SNMP timeout or IP address change.
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Fix 1: Disable SNMP Status in Printer Port Settings (The #1 Fix)
- Open Windows Control Panel > Devices and Printers.
- Right-click your offline printer and choose Printer properties.
- Go to the Ports tab, highlight your printer’s TCP/IP port, and click Configure Port.
- Uncheck SNMP Status Enabled at the bottom and click OK.
- Your printer will immediately toggle from “Offline” to “Ready”.
Fix 2: Restart the Windows Print Spooler
- Press Windows Key + R, type
services.msc, and hit Enter. - Locate Print Spooler, right-click, and select Restart.